Case Study

Coachella Valley Anesthesia (CVA) is a rapidly growing anesthesia group providing care across six hospitals and four surgical centers in California, with a team of 150+ providers. As the organization expanded, operational complexity increased across scheduling, credentialing, payroll, and overall workforce management.

CVA faced several operational barriers to growth:

● Complex provider scheduling across multiple sites with unique pay structures

● Manual credentialing processes creating administrative burden

● Limited visibility into staffing, time tracking, and performance data

● Difficulty aligning staffing with patient demand in real time

These challenges made it difficult to scale efficiently while maintaining provider satisfaction and operational performance.

Golden Road Health partnered with CVA to implement a more structured and scalable operational framework, leveraging integrated workforce management systems and best-in-class scheduling practices.

The approach focused on:

● Standardizing and automating provider scheduling

● Improving real-time visibility across staffing and operations

● Streamlining credentialing workflows

● Aligning staffing models with case demand and organizational growth

Through implementation of a unified workforce management platform:

● Scheduling was automated using rules-based logic to ensure fairness and accuracy

● A centralized system provided visibility into schedules, staffing, and case assignments

● Time tracking and payroll processes were streamlined and automated

● Credentialing workflows were digitized, reducing manual effort and delays

Providers were also able to:

● View schedules and request changes in real time

● Track compensation and time worked more accurately

● Improve communication across teams and sites